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"Talk 'n Text" Help Desk

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Quick Links Support

eMail Support

VoIP Conferencing Help

Accessing a VoIP Room  VIDEO ( 7.5 min)

"Talk 'n Text"  with a live support person

Test Your Microphone  Test the volume strength and quality of your microphone for free

Click to Re-install Voice Software

Click to enter the Help Desk the Voice Software will automaticly reinstall

A minimum of a stable 56 kb is all that is needed.  Test your Internet connection speed.

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VoIP Conferencing Troubleshooting

1. Are you using an Internet Explorer browser? Version 5.0 or higher?

Internet Explorer 5.5 or higher is also needed as your default browser.
Note: If you are using AOL as your Internet provider, you can connect with AOL but then launch Internet Explorer to enter the Online Auditorium. 

If you do not have Internet Explorer and use the AOL browser, your microphone will mostly likely not work, but you should be able to hear just fine.  

Foxfire does seem to work, however time will tell.

2. XP users - did the system ask you to allow an Active X setting?  If so, you will need to “allow” in order to enter the room. Additionally check your ActiveX Settings

3. Any user not getting a response to filling out the entrance form… Please click to check your Active X settings

4. Firewalls:  Certain firewall's may require you to allow the Voice Software particularly the Windows XP and Norton firewall's.  Look for: chatterbox client

A Few Extras

We suggest (particularly if you are on dial up) that you close all programs (including e-mail) while you are in the Online Auditorium.  You might consider disabling your virus scanner (providing your email client is closed) during the class time only.   Turn off extra programs in your lower right corner “sys tray” that are not needed.  These programs consume a great deal of computer resources and will affect the quality of your receiving and sending of voice transmission.

Resources

 Microsoft Windows Media Player 09  
click to download    (for Windows 2000)

 Microsoft Windows Media Player 11 
 click to download    (for Windows XP)

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